Return & Refund Policy
Effective Date: October 1, 2026
Thank you for your interest in Hitch Hikers.
We strive to provide high-quality products and customer service. Please review this Return & Refund Policy carefully before placing an order.
Pre-Order Reservations
During the pre-order phase, customers may reserve a future product release.
Reservation deposits, if applicable, may be refundable according to the terms presented at checkout.
Early-access registrations without payment do not constitute a purchase and therefore are not subject to refund.
Production Products
Once production products become available, customers may request a return within thirty (30) calendar days after delivery.
To qualify for a return:
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Product must be unused.
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Product must be uninstalled.
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Product must be returned in original packaging.
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Product must be free from damage caused by installation, misuse, modification, or accidents.
Non-Returnable Items
The following are not eligible for return:
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Customized products
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Special editions
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Limited edition releases
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Modified products
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Installed products
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Products damaged by improper installation
Refund Processing
Approved refunds will be issued to the original payment method within 10-15 business days after inspection and approval.
Shipping costs are non-refundable unless required by law.
Damaged Products
If your product arrives damaged, please contact us within seven (7) days of delivery and provide photographs of:
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Packaging
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Shipping label
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Product damage
We may offer:
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Replacement
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Repair
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Refund
at our sole discretion.