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Return & Refund Policy

Effective Date: October 1, 2026

Thank you for your interest in Hitch Hikers.

We strive to provide high-quality products and customer service. Please review this Return & Refund Policy carefully before placing an order.

Pre-Order Reservations

During the pre-order phase, customers may reserve a future product release.

 

Reservation deposits, if applicable, may be refundable according to the terms presented at checkout.

 

Early-access registrations without payment do not constitute a purchase and therefore are not subject to refund.

Production Products

Once production products become available, customers may request a return within thirty (30) calendar days after delivery.

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To qualify for a return:

 

  • Product must be unused.

  • Product must be uninstalled.

  • Product must be returned in original packaging.

  • Product must be free from damage caused by installation, misuse, modification, or accidents.
     

Non-Returnable Items

The following are not eligible for return:

 

  • Customized products

  • Special editions

  • Limited edition releases

  • Modified products

  • Installed products

  • Products damaged by improper installation

Refund Processing

Approved refunds will be issued to the original payment method within 10-15 business days after inspection and approval.

 

Shipping costs are non-refundable unless required by law.

Damaged Products

If your product arrives damaged, please contact us within seven (7) days of delivery and provide photographs of:

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  • Packaging

  • Shipping label

  • Product damage

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We may offer:

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  • Replacement

  • Repair

  • Refund

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at our sole discretion.

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